Skip to content

• OCEANCOMM
• Shipping & Returns

Shipping & Returns

Last updated: 14 November 2026

1. Order processing

Orders are processed Monday to Saturday, 08:00–17:00 China time (GMT+8), excluding Chinese public holidays. Typical handling times before dispatch are:

• Items in stock — 3–5 business days
• Items produced to order (non-stock) — 7–15 business days
• OEM/ODM, custom lengths, custom marking — 20–30 business days, confirmed in the quotation

Handling time is the time needed to prepare your goods; it is separate from transit time.

2. Shipping methods

We ship worldwide. The shipping method is agreed when you order:

• Express courier (DHL, FedEx, UPS) — 3–7 business days — Door to door; best for samples and small orders
• Air freight — 7–12 business days — Airport to airport, plus local clearance
• Sea freight — 25–40 days — Best for bulk orders; port to port
• Your own forwarder — As arranged — We deliver to your forwarder in Ningbo free of charge

Transit times are estimates provided by the carrier and exclude customs clearance. Remote destinations, public holidays and customs inspections can add time.

3. Tracking

When your goods ship, we send you the tracking number and the commercial invoice by email. If you have not received tracking details within the handling time plus two business days, please contact us.

4. Shipping costs, duties and taxes

Freight is quoted separately and depends on weight, volume, destination and method. Unless the quotation states DDP (delivered duty paid), the buyer is responsible for import duties, VAT/GST, customs clearance fees and any other charges levied in the destination country. We can quote DDP on request.

5. Delays

We are not responsible for delays caused by carriers, customs, weather, strikes or other events outside our control. We will help you follow up with the carrier and provide the documents needed to resolve a delay.

6. Damaged, short or wrong items

Please check the carton before signing for delivery. If a carton is visibly damaged, note this on the carrier’s delivery document and photograph it.

Then contact us within 48 hours, and in any event within 7 days of delivery, at info@oceancomm.cn with:

• your order or invoice number;
• photographs of the outer carton, the inner packaging and the affected items;
• a short description of the problem and the quantity affected.

Keep the packaging until the claim is settled, as carriers require it for inspection. If the fault is ours or the carrier’s, we will replace the items or issue a credit and we will handle the carrier claim.

7. Returns

You may return goods within 30 days of delivery if they are unused, in their original packaging and in resalable condition. Returns require our prior written authorisation: email us for an RMA number before sending anything back. Goods returned without an RMA number may be refused. This does not affect any statutory rights you may have as a consumer.

Return freight is paid by us where the return is due to our error (wrong item, defective item or shipping damage). In all other cases return freight is paid by the buyer, and we may deduct the original outbound freight from the refund.

8. Items we cannot accept for return

• goods manufactured to your specification, custom lengths, custom marking or OEM/ODM production;
• cable cut to length or items taken from a sealed reel;
• special-order items stated as non-returnable in the quotation;
• goods that have been installed, used, modified or damaged after delivery;
• items returned more than 30 days after delivery without our agreement.

9. Refunds

Once returned goods arrive and pass inspection, we process the refund within 5–10 business days to the original payment method. Bank charges and currency differences are not refunded. If the goods do not pass inspection, we will contact you with photographs and the available options.

10. Cancellation

You may cancel an order before it ships at no charge. Once production has started on a custom or OEM/ODM order, cancellation is not possible, but we will tell you the production stage and whether any part of the order can still be stopped.

11. Warranty claims

Our products carry a 12-month warranty against material defects in materials and workmanship from the date of delivery. To make a claim, send us your order number, a description of the fault, photographs or a short video and the batch or serial marking, if present. We will assess the claim and, at our option, repair, replace or credit the affected items. The warranty does not cover misuse, incorrect installation, unauthorised modification, normal wear or consumables.

12. Contact

For any shipping or return question:

Email: info@oceancomm.cn | WhatsApp: +86 139 5781 9824

Ningbo Ocean Communications Equipment Co., Ltd., Room 311, No. 301 Jingu Road, Yinzhou District, Ningbo, Zhejiang, China