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• OCEANCOMM
• Terms & Conditions

Terms & Conditions

Last updated: 14 November 2026

1. About these terms

These Terms and Conditions govern your use of www.oceancomms.com (the “Site”) and any quotation, order or supply of goods by Ningbo Ocean Communications Equipment Co., Ltd. (“OCEANCOMM”, “we”, “us” or “our”), a company registered at Room 311, No. 301 Jingu Road, Yinzhou District, Ningbo, Zhejiang, China, Unified Social Credit Code 91330212MA2AHCC87G.

By using the Site, requesting a quotation or placing an order, you agree to these terms. If you are ordering on behalf of a company, you confirm that you are authorised to bind that company. If you do not agree, please do not use the Site or place an order with us.

2. Quotations

Prices, specifications and lead times in a quotation are valid for 30 days unless the quotation states otherwise. A quotation is an invitation to place an order, not a binding offer. Quotations are based on the quantities, specifications and delivery terms stated in them; any change may result in a change in price.

3. Orders and acceptance

An order becomes binding when we confirm it in writing (by order confirmation or proforma invoice). We may decline an order if the product is unavailable, if the specifications cannot be met, if the price was clearly misstated, or if we cannot verify the buyer or the destination.

Where an order is placed through an online marketplace, that marketplace’s own terms also apply to the transaction.

4. Prices and payment

Prices are quoted in the currency shown in the quotation and, unless stated otherwise, exclude freight, insurance, duties, taxes and bank charges. Unless otherwise agreed in writing:

• payment terms are 30% deposit with the order and the balance before shipment;
• sample orders and small online orders may be paid using the payment methods offered at checkout or by PayPal;
• bank charges are borne by the buyer;
• we may suspend production or shipment if payment is late.

5. Products and specifications

Product descriptions, drawings, photographs and data sheets are provided to describe the product as accurately as we can. Minor variations in colour, marking, packaging and dimensions that do not affect function are not defects. Where a product is manufactured to your specification or drawing (OEM/ODM), you are responsible for the accuracy of that specification and for ensuring that it does not infringe the rights of third parties.

Tooling, moulds and artwork created specifically for an OEM/ODM order remain our property unless we agree otherwise in writing.

6. Delivery and risk

Delivery terms follow Incoterms 2020 as stated in the order confirmation. Unless otherwise agreed, goods are supplied FOB Ningbo. Risk passes to the buyer in accordance with the applicable Incoterm. Where we arrange carriage as a service to you, we do so as your agent and are not liable for delays caused by the carrier.

Delivery dates are estimates given in good faith. We are not liable for delay caused by events outside our reasonable control, but we will keep you informed and agree a revised schedule with you.

7. Inspection and claims

You must inspect the goods on arrival. Claims for visible damage, shortage or wrong items must reach us in writing within 7 days of delivery, supported by photographs of the packaging and the goods. Claims for defects that were not apparent on reasonable inspection must reach us within 30 days of delivery. If you do not notify us within these periods, the goods are deemed accepted, except where the law requires otherwise.

Please keep the packaging until a claim is resolved, as carriers require it for inspection.

8. Returns

Returns are handled under our Shipping & Returns policy, which forms part of these terms. Goods may only be returned with our prior written authorisation (an RMA number).

9. Warranty

We warrant that the goods will be free from material defects in materials and workmanship for 12 months from delivery and will materially conform to the agreed specification. If a valid defect claim is made within the warranty period, we will, at our option, repair or replace the goods or issue a credit for the affected items.

The warranty does not cover: normal wear and tear; consumables; damage caused by misuse, improper storage, incorrect installation, unauthorised modification or repair; use outside the published specifications; or goods manufactured to a specification you supplied.

10. Intellectual property

All content on the Site — text, photographs, drawings, catalogues, logos and the OCEANCOMM name and marks — is owned by us or used with permission and may not be copied, reproduced or used commercially without our written consent. You may download and print product pages for your own internal purchasing purposes.

If you send us drawings, brands or artwork, you confirm that you have the right to use them and you grant us the right to use them solely to fulfil your order.

11. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim arising out of or in connection with an order is limited to the invoiced value of the goods giving rise to the claim. We are not liable for loss of profit, loss of business, loss of contracts, downtime or any indirect or consequential loss.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, or liability for fraud.

12. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, government action, port or customs disruption, transport failure, power shortages or shortages of materials from our suppliers. If such an event continues for more than 60 days, either party may cancel the affected order, and we will refund any payment for goods not yet produced or shipped.

13. Compliance and export control

You are responsible for obtaining any import licence, permit or product registration required in the destination country and for complying with the laws applicable to your purchase, including sanctions and export control rules. We may refuse or cancel an order where fulfilling it would breach applicable law.

14. Termination

We may suspend or terminate your access to the Site, or cancel an unfulfilled order, if you breach these terms, provide false information or fail to pay. Termination does not affect rights and obligations that have already accrued.

15. Governing law and disputes

These terms and any dispute arising out of or in connection with them are governed by the laws of the People’s Republic of China, excluding its conflict-of-law rules. The parties will first attempt to resolve any dispute through good-faith negotiation. If negotiation fails within 30 days, the dispute will be submitted to the competent people’s court at our place of registration in Ningbo, Zhejiang, China.

If you are a consumer resident in a country whose law gives you mandatory protection in your local courts, nothing in this clause removes that protection.

16. Changes to these terms

We may update these terms from time to time. The version in force at the time of your order governs that order. The current version is always published on this page.

17. Contact

Ningbo Ocean Communications Equipment Co., Ltd.

Room 311, No. 301 Jingu Road, Yinzhou District, Ningbo, Zhejiang, China

Email: info@oceancomm.cn | Phone / WhatsApp: +86 139 5781 9824